Last updated: April 2026
“Keystone,” “we,” “us,” and “our” refer to Keystone Experiences, a trading name of Keystone Group Partners Ltd (company no. 16554037), registered in England and Wales. “Member” refers to any individual who has registered and paid the membership fee. “Draw” refers to any prize competition operated by Keystone. “Entries” refers to the chances to win allocated to a member's account.
Membership is open to individuals aged 18 or over who are resident in the United Kingdom. One account per person. We verify age at registration via date of birth entry. Providing false information will result in immediate account closure and forfeiture of entries and prizes.
Members enter draws by accumulating entries through their membership subscription or by purchasing additional entry packages. Each entry represents one chance in the draw. A free entry route is also available (see Section 4).
In accordance with UK law, a free postal entry route is available for all Keystone draws. Free entries carry identical odds to paid entries. To enter for free, send a handwritten postcard or letter with your full name, address, email address, date of birth, and the name of the draw you wish to enter to the address published on the relevant draw page. One free entry per person per draw. Entries must be received by 5pm on the postal deadline date.
Founding membership costs £50 (one-time joining fee) plus £10 per month. The joining fee includes 10 entries into the current draw and the first month's subscription. Subsequent monthly payments of £10 each include 10 entries. Additional entry packages are available: 10 entries for £15 (founding member rate) or £30 (standard rate). All payments are processed via our payment provider and are in GBP.
In accordance with the DCMS Code of Practice for Online Prize Competitions, credit card spending is capped at £250 per calendar month per member. This cap is per player, not per card. Members may set a personal monthly spending limit lower than the statutory cap. Debit card spending is not subject to the £250 cap.
Draws are conducted using certified random number generation (RNG). All draws are live-streamed for full transparency. An independent scrutineer supervises flagship draws. A complete audit trail is maintained for every draw including: timestamp, total entries, entry identifiers, RNG output, and winner identification.
Prize details, including approximate value, are published on each draw page before the draw opens. Prizes are provided as described — no cash alternatives unless explicitly stated. Prize delivery timelines are published with each draw. Keystone reserves the right to substitute a prize of equal or greater value if the stated prize becomes unavailable.
Winners are notified by email and telephone within 48 hours of the draw. Winners must respond within 14 days to claim their prize. Unclaimed prizes may be re-drawn or donated to charity at Keystone's discretion.
Experience prizes are booked and arranged by Keystone. Winners will receive full itinerary details at least 14 days before the experience date. Travel to the starting point of the experience is the winner's responsibility unless otherwise stated.
Draw results are published on our website within 24 hours of the draw. Winner's first name, county, and winning entry number are published. Full anonymity is available on request by contacting us before the draw.
Complaints should be submitted via our complaints page or by email. We acknowledge complaints within 48 hours and aim to resolve them within 14 days. If unsatisfied with the outcome, members may escalate to the relevant consumer protection body. See our Complaints Policy for full details.
Take a Break: Members may suspend their account for 6 or 12 months. During suspension, no charges are taken and entries are frozen. Account Closure: Members may permanently close their account at any time. Accumulated entries are forfeited upon closure. A data export is provided within 30 days of closure.
Keystone is committed to responsible play. We provide spending tracking tools, self-imposed limits, cooling-off periods, and links to support organisations. See our Responsible Play Policy for full details.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for full details of how we collect, use, and protect your data.
All content on this website, including text, images, design, and branding, is the property of Keystone Group Partners Ltd and may not be reproduced without written permission.
Keystone provides experiences as described but cannot guarantee specific weather, venue, or third-party service conditions. Our total liability is limited to the value of the membership fees paid. Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud.
New members have a 14-day cooling-off period from the date of joining. During this period, members may cancel for a full refund of the £50 joining fee. After 14 days, the joining fee is non-refundable. Monthly subscription cancellation takes effect at the end of the current billing period.
We may update these terms from time to time. Members will be notified of material changes by email at least 14 days before they take effect. Continued membership after notification constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.