Responsible Play

Our commitment to player welfare and safe participation.

Our Commitment

Keystone Experiences is committed to ensuring that participation in our prize competitions remains enjoyable, fair, and safe. While Keystone operates as a prize competition (not gambling), we voluntarily adopt responsible play measures that meet or exceed the DCMS Code of Practice for Online Prize Competitions.

Spending Controls

Credit card monthly cap£250/month

Self-set spending limitAvailable in dashboard

Real-time spending trackerVisible at all times

Self-Exclusion Options

Take a Break (6 or 12 months)

Temporarily suspend your account. No charges are taken during the break period. Your entries are frozen and preserved. You can reactivate after the chosen period.

Permanent Account Closure

Close your account permanently. All accumulated entries are forfeited. A full data export is provided within 30 days. This action cannot be reversed.

Warning Signs

If any of the following apply to you, we encourage you to use our self-exclusion tools or contact a support organisation:

Spending more than you can comfortably afford
Entering competitions to try to recover previous spending
Borrowing money to fund entries
Feeling anxious or stressed about your spending
Neglecting responsibilities due to competition participation

Support Organisations

GamCare

Free information, support, and counselling for problem gambling.

Helpline: 0808 8020 133 (24/7)

Website: gamcare.org.uk

National Gambling Helpline

Confidential advice and support.

Helpline: 0808 8020 133

GamStop

Free self-exclusion scheme for online gambling.

Website: gamstop.co.uk

Our Monitoring

Keystone monitors spending patterns for signs of harm. If we identify concerning behaviour, we may:

Send an intervention message with links to support
Restrict additional entry purchases temporarily
Contact you directly to offer assistance
Suspend an account if we believe a member is at risk of harm

Contact Us

If you have concerns about your own or someone else's participation, contact us at support@keystoneexperiences.co.uk. We treat all enquiries with confidentiality and care.